Mitad Trust Promise
Automatic charging stays on. Payouts and refunds run with assisted support.
Monthly member charging remains automatic via Flow. If missing access is reported, we open a Trust case, block related owner disbursement, and resolve through assisted operations.
Automatic
Member charging unchanged
Charges continue automatically on your group's renewal date.
Reply <24 h
Priority first response
Each Trust case is monitored with alerts to keep first response within 24 hours.
Coverage
Preventive disbursement hold
While a case remains open, related disbursement is held until the case is resolved.
What runs automatically and what a person handles
Every step your money takes, and who carries it out.
- Member charge: automatic (Flow) with active retry behavior.
- Owner disbursement: recorded by hand, with its reference and who performed it.
- Member refund: assisted or manual, with its reference, the reason, and who performed it.
Target timeline
We record when you opened the case, when we first replied, and when it was resolved.
- Opens the moment you report it, no matter how many times you tap.
- First response target: less than 24h.
- We resolve it with you, and you can see every step we took.
Coverage and exclusions
What the Trust Promise covers and what it does not.
- Off-platform payments or agreements are not covered.
- Reports without evidence or violating policy can be rejected.
- The member must report promptly from their dashboard to trigger the support response and the access hold.
Additional guarantees
Concrete commitments behind every shared group on Mitad.
- In groups with shared credentials, when a member's access ends we ask the owner to change the password. Meanwhile, you keep seeing the current password. If the owner doesn't change it within 7 days, we open a case with Support.
- Your reputation is calculated 100% from objective payment and compliance data, never from a star rating someone else gives you.
- An owner and their members never see each other's phone number.
- If you report lost access, the owner's pending disbursement is blocked immediately until the case is resolved.
- You can sign in with a magic link; we never ask you for a password to sign in.
We protect members with preventive holds and assisted resolution, without stopping automatic charging.
Report missing access from memberships