Terms and Conditions of Use

1. Service description

Mitad is a Chilean platform that facilitates the organization and automatic billing of shared digital subscriptions between verified users. Mitad is not a subscription provider: it acts as an intermediary between group owners and members, handling payments, credentials, and communications.

2. Accounts and verification

To use Mitad you must create an account with a valid email and complete identity verification (Chilean RUT and phone) before publishing or joining groups. You are responsible for keeping your password secure and for all activity on your account.

3. Payments and renewals

Charges are made monthly via Flow. By joining a group you authorize recurring charges while your membership is active. Mitad applies an 8% commission on each member's share. The owner receives the monthly payout to their registered Chilean bank account.

4. Group rules

Groups must correspond to plans that allow multiple users according to the provider's terms (family, team, household plans). Creating groups for individual subscriptions is prohibited. The owner is responsible for ensuring the plan supports the published number of members.

• Only multi-user or family plans that explicitly allow it.
• The owner must keep the subscription active while members exist.
• Transferring or reselling slots outside the platform is not allowed.

5. Vault and credentials

Credentials are stored AES-256 encrypted in the Mitad Vault. Members can only see them with a one-time code we send to their email. Sharing credentials outside the platform or taking screenshots of the Vault is prohibited.

6. Cancellations and refunds

You can leave a group from your dashboard at any time. You keep access until the end of the period you paid for and we don't charge you again; we don't refund the remaining days. If the owner closes the group, the same applies: you keep access until the end of your paid period and we don't charge you again. If the owner stops giving you access before that date, we refund the unused days, either as Mitad credit that we deduct from your next charge or as a refund to your payment method. Flow processes refunds to your payment method, and you have to accept them within the time Flow gives you.

7. Prohibited conduct

Fraudulent use, identity impersonation, platform abuse, unauthorized access to other accounts, bot usage, and any conduct that affects the security or integrity of the service are all prohibited.

• Creating groups with plans not authorized for shared use.
• Sharing credentials outside the Mitad Vault.
• Evading payments through arrangements outside the platform.
• Abusing the dispute system.

8. Limitation of liability

Mitad acts as an intermediary and does not guarantee the continuous availability of third-party subscriptions. In case of access disputes, Mitad applies its Trust Promise policy. Mitad's liability is limited to the value of charges for the affected period.

9. Owners: refunds, fees and deductions

This section applies to people who manage a group. When money has to be returned to a member because of an owner failure, the owner returns the slot share they received and Mitad returns its fee share.

• If the refund is paid in money and the failure was the owner's, the owner is also charged the $240 cost that Flow applies to return the payment.
• That $240 charge is waived when Support decides the failure was not the owner's.
• Mitad may give the refund to the member as Mitad credit. That credit is funded with deductions from the owner's upcoming payouts.
• Deductions are taken before any disbursement, and the owner's balance can go negative until upcoming payouts cover it.
• Member credit never expires.

10. Account deletion

An account with an open group or a group that is closing cannot be deleted. Close the group and wait for the closing to finish before you ask. Deletion is requested by email at hola@mitad.cl.

11. Contact and jurisdiction

This service operates under Chilean law. For questions or complaints contact us at hola@mitad.cl. Any unresolved dispute will be submitted to the ordinary courts of Santiago, Chile.