Contact
One address for everything: support, privacy, press, and complaints. We answer in Spanish and English.
Write to hola@mitad.cl. It is the address we staff for everything: questions about how the platform works, problems with a charge, incidents inside a group, requests about your personal data, press enquiries, and business proposals. We do not run a public phone line: email is the official channel and it leaves a written record of the conversation, which is what you want when money is involved.
What to include
If your question is about a specific group or charge, include the email you registered with and the group name. For a charge, add the date and the amount you saw on your statement. With those three details we can find the case without asking you for a second round of information. We will never ask for your password or your OTP code by email: if someone does that in our name, it is not us.
Personal data and privacy
To access, correct, delete, or object to the processing of your personal data under Law 19.628, write to the same address and say which right you want to exercise. We answer within the deadlines the law sets. The Privacy Policy details what data we collect, which processors we work with, and how long we keep it.
Before you write
Many common questions are already answered on the home page, in the questions section, and the detail on how we protect payments and credentials is on the Trust and protection page. If your question is about the terms of service or the commission, the Terms of Use are the authoritative source.
Where we operate
Mitad is a Chilean service, charges in Chilean pesos, and is governed by Chilean law. We handle enquiries from people in Chile; we do not operate in other countries today.
Questions and rights requests: hola@mitad.cl